Discover Collaborative Contact Center Consulting

Chances are, the answers your looking for are already in your possession. We work with your leadership team to find them and use them to improve all aspects of your service delivery platform.

Flexible and On-Demand

Whether you’re looking for retained, on-site support from an experienced contact center leader or just need some guidance from a pro …  you’re in a good place.

Our contact center consulting services are fluid, flexible and on-demand based on your objectives. We can help with any aspect of your service delivery model end to end:

  • Single & multi-channel workflow & strategy (voice, email, chat)
  • Goal Setting & KPI performance reporting. Dashboard reporting
  • Workforce Management, volume forecasting, capacity planning
  • Multi-site management and new site selection
  • Off-shore & vendor management (Eastern Europe Specialists)
  • Budgeting, cost per call analysis
  • Contact Center succession planning & disaster recovery
  • Leadership development & career pathing
  • QA & Voice of the Customer programs

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Contact Center Pros

live person chat implementation and management consulting
nice contact center software consultants